Pocket Auntie
Bridging the gap between loneliness and therapy
A safe, confidential space where your voice matters.. A tool for everyday life
A Pocket Auntie is a supportive, friendly listener - Someone you can reach out to for a warm, non-judgemental chat.
Pocket Aunties are not therapists or counsellors, but empathetic people who genuinely care. Our expertise? - Real life experience… Think of us as a trusted, steady presence - Someone who gives you space, listens closely and helps you feel heard.
Your Auntie knows you have the ability to work through your own issues if given the safety and freedom to talk things through.
No pressure, No issue too small,
Just support when you need it.
Pocket Auntie bridges the gap between loneliness and therapy because life holds both challenges and triumphs and everyone deserves someone to celebrate with or to lean on.
So, whether you need a ‘pep’ talk before an interview, a space to share your successes, or 15 mins to vent on a hard day, We offer short, easy to book sessions in the moment.
And, if you need more time - Whether for a deep conversation, or simply to process more, you can also book longer sessions tailored to your needs.
Your Auntie is your friend in your pocket -
There for both your struggles and your joys -
Because everyone deserves someone in their corner x
Pocket Auntie ~ How it works
Lines are open between 6am & 11pm
Pocket Auntie is a safe, friendly listening service for anyone who needs someone to talk to.
Whether you're feeling lonely, overwhelmed, worried, need to share something on your mind or even have happy moments or personal successes you’d like to share - you're welcome here.
To book a session with Pocket Auntie, simply visit our online calendar. There, you can choose the date and time which works best for you. Once you've selected your slot, you'll be guided through a simple booking and secure payment process. After booking you'll receive a
confirmation, and your Pocket Auntie practitioner will be ready to call/text you at your chosen time.
The call will be from a withheld number. If you miss our call, don't worry, we’ll try again 5 mins later. If you miss the second call attempt, your booking will be considered a ‘no-show’ and the session will be cancelled. At that point, no refund will be given. If you'd like to book another session, you can simply return to the calendar and choose a new time.
If you contact us more than 2 hours before your appointment time you can cancel for a full refund or reschedule to a mutually convenient time. However, if you do not cancel at least 2 hours prior, your appointment will be non-refundable.
What happens when you book
Once your session is booked and payment is received, your time slot is reserved just for you. At the agreed time, your Auntie will contact you via call or text, depending on your choice. If you have any questions before then, you can reach out, but otherwise, we’ll be ready to listen and support you at your chosen time.
What we offer
Confidentiality.
Kind, patient, non-judgemental listening.
A calm, supportive conversation.
A safe space to talk about whatever's on your mind.
Emotional support, companionship and someone to share both struggles and happy moments with.
What we do not offer
Pocket Auntie is not therapy, counselling or a medical service. We do not provide clinical advice, diagnosis, crisis intervention or emergency support. If you are in immediate danger or need urgent mental health support, please contact your GP, local emergency services or a crisis help line in your area. Or contact Samaritans on 116 123 (24/7).
Rules of conduct for Pocket Auntie sessions
1. No inappropriate language or behaviour will be tolerated. This includes harassment, discriminatory comments, explicit content, or any form of disrespect.
2. All conversations must remain respectful, safe, and supportive. If boundaries are crossed, the session may be ended immediately, and further contact may be restricted.
3. If at any time you feel uncomfortable or need to pause the session, please know you have the right to end the conversation.
4. These rules apply to both the person seeking support and the Pocket Auntie Practitioner. We are committed to ensuring a safe and confidential space for everyone.
Confidentiality & Safety
Your privacy is at the heart of what we do. All conversations are kept strictly confidential and are handled with care, respect and compassion. Personal information shared during sessions will never be disclosed or used outside of Pocket Auntie services. For your safety, we do not engage in personal contact outside of scheduled sessions, such as phone calls, messages or social media. However, please be aware that if anything is shared during a session that suggests harm to yourself or others, or any other illegal activity, we have a safeguarding obligation to disclose that information to the appropriate authorities. We take every measure to keep you safe and if you ever have concerns about privacy or safety, please reach out - We’re here to help.
Feedback & Concerns
If you have any concerns, or feedback about the service, we invite you to contact us via the comments box on the website or email us at [email protected].
Pocket Auntie Client agreement
By booking and paying for a session with Pocket Auntie you confirm that:
You understand this is a non-medical emotional support and listening service.
Pocket Auntie does not provide therapy, counselling, or clinical mental health treatment.
This service is not suitable for crisis situations or emergencies.
If you are experiencing a mental health crisis, you agree to contact appropriate emergency services or qualified professional.
You understand that sessions are confidential except where there is a legal or safeguarding obligation to report serious risk of harm.
You agree to respectful communication at all times.
Payments are non-refundable unless otherwise stated in the cancellations policy.
By completing payment you confirm that you agree to these terms.
How it Works
Getting support is simple and easy.
Call Us
Speak with your Pocket Auntie.
Choose the option that feels most comfortable for you.
Select Your Session Length
Choose a session that suits your needs — 15, 30, or 60 minutes.
Short chats or longer conversations, depending on what you need.
Speak With Your Pocket Auntie
At your scheduled time, your Pocket Auntie will connect with you and provide a calm, supportive, and non-judgemental conversation.
Pricing Overview
Pocket Auntie offers flexible sessions so you can choose the time that feels right for you.
Call Support
15 Minutes – £9
30 Minutes – £18
60 Minutes – £30
Whenever you need someone to listen, we’re here.
Life brings both challenges and small victories. Whether you need to talk something through, celebrate a moment, or simply have someone hear you out, your Pocket Auntie is ready to listen.
At Pocket Auntie, we believe everyone deserves a safe space to talk, feel heard, and receive support when they need it most.
© 2026 Pocket Auntie. All rights reserved.